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Wednesday, June 1, 2016

Skill Development - Customer Services

Customer services

I found the following image on pinterest very helpful in understanding the points at which a potential customer might interact with you or your companyIDEO STUDIOS | Brand Experience | Our Approach:
Customer service is the backbone of every business.For-profit and nonprofit organizations are both alike in this respect and can have internal and external customers. There is a difference between customer and consumer but I will not get into that detail for now.

First things first:

In order for you to communicate with customer you need to develop you verbal and non-verbal skills.

Writing Emails:

There are a few essential that you should know for every email. Following publications will help you understand them and how you can improve your email writing style:

More to come.....

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